Last updated: October 2026

Drips Plumbing & Heating (“we”, “us”) is committed to protecting your personal information. This policy explains what we collect, why we collect it and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

Who we are

Drips Plumbing & Heating, Address, Anytown, AN1 T0WN. Email: hello@yourbusiness.co.uk. Phone: 99999 999999.

Information We Collect

• Contact details you provide, such as your name, email address, phone number and address
• Details of the work you need, entered in our contact or quote forms
• Records of the work we carry out, including service and gas safety records
• Basic technical information when you visit our website, such as browser type and pages viewed

How We Use Your Information

• To respond to enquiries and provide quotes
• To arrange and carry out work you have requested
• To manage care plans and send service reminders
• To meet our legal obligations, including gas safety record keeping

Our lawful bases are performance of a contract, legitimate interests in running our business, and compliance with legal obligations. We do not sell your data and we do not use it for unrelated marketing without your consent.

How Long We Keep It

We keep enquiry details for up to 12 months if you do not become a customer. Customer and job records are kept for up to 6 years, and gas safety records for at least the period required by law.

Sharing Your Information

We only share information with trusted suppliers who help us run our business, such as our website host and accounting software provider, and only where necessary. They must keep it secure.

Your Rights

You can ask to access, correct or delete your personal data, or object to how we use it. Email hello@yourbusiness.co.uk. If you are unhappy with how we handle your data you can complain to the Information Commissioner’s Office at ico.org.uk.

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